VP or Head of Revenue Operations & Resource Management

Level: Senior Principal or VP

Experience Required: 10+ years in revenue operations, workforce planning, financial management, or related fields, with a specialization in cross-functional leadership, data-driven resource management, and scaling workforce operations. 

Key Responsibilities

1. Sales Pipeline Transparency & Management

• Develop and manage a transparent, data-driven sales pipeline process that delivers visibility into both new and existing client growth opportunities.
• Regularly review and report on pipeline health, forecasting accuracy, and pipeline progression to executive leadership, ensuring alignment with company revenue targets.
• Drive accountability for sales and client engagement goals, partnering with Business Development and Commercial teams to advance leads through the sales funnel.

2. Cross-Functional Coordination and Stakeholder Engagement

• Lead a weekly cross-functional meeting to align Business Development, Commercial, Corporate Development, Finance, and Client Service on strategic objectives, pipeline updates, and operational challenges.
• Serve as a bridge between departments, facilitating collaboration to resolve challenges, optimize resource allocation, and drive high-quality client outcomes.

3. Workforce Strategy & Resource Management

• Develop and implement a comprehensive workforce strategy that aligns employee capacity, utilization, and skill sets with client project demands and revenue goals.
• Oversee workforce planning and resource allocation to ensure projects are adequately staffed, and team members are optimally deployed to maximize productivity.
• Manage budget-to-actuals on client engagements, tracking and aligning resources with budget goals and identifying opportunities for cost efficiencies.

4. Operational Scalability & Process Optimization

• Drive the functionalization and standardization of operational processes, enabling scalable, repeatable tasks that support workforce growth and efficiency.
• Collaborate with the workforce data analyst to gather insights and create metrics-based reports that inform decision-making on resource management, capacity planning, and sales operations.
• Oversee system administration and ensure that revenue operations and workforce management tools effectively support organizational needs.

5. Team Leadership & Development

• Manage and develop a team of 3-4 professionals, including a workforce data analyst, system administrator, and potentially a junior role focused on administrative or operational support.
• Foster a culture of collaboration, accountability, and excellence within the team, empowering each member to drive impact and growth within their functional areas.
• Mentor team members to develop skill sets aligned with organizational needs, creating a dynamic, high-performing revenue operations and resource management function.

Key Qualifications

• Experience: 10+ years in revenue operations, resource management, or workforce strategy, ideally within a service-oriented, high-growth environment.
• Cross-Functional Leadership: Proven ability to lead cross-departmental initiatives, aligning stakeholders from diverse functions to achieve strategic objectives.
• Analytical Expertise: Strong analytical skills in pipeline management, forecasting, and capacity planning with experience in data-driven decision-making.
• Workforce Planning: Demonstrated success in developing and executing workforce planning strategies that balance capacity and utilization with client demands.
• Technology & Systems Proficiency: Familiarity with revenue operations and workforce planning tools, with a strong foundation in ERP, CRM, and reporting platforms.
• Communication & Influence: Exceptional communication skills with the ability to influence at all levels and facilitate cross-functional alignment.

If you’re a proactive leader passionate about optimizing revenue operations and building workforce strategies that scale, we’d love to hear from you. Apply now to join our team!